At Smart Express, we understand that pets are family. Our Animal Shipping Division is built around safety, comfort, and full regulatory compliance for domestic and international transport. Every year, we successfully relocate hundreds of pets—dogs, cats, exotic companions, and small animals—using carefully structured logistics and USDA-approved protocols.
Safe, Stress-Free Pet Transportation
Whether your animal is traveling across the country or abroad, we ensure a safe and comfortable journey through:
USDA-compliant travel documentation
Flight-ready, climate-controlled transport
Certified animal handlers
Real-time monitoring and status updates
Secure airport-to-airport or door-to-door options
Our team coordinates every step, making the process smooth, transparent, and worry-free for pet owners.
Understanding Required Travel Fees
To uphold strict animal safety standards, several industry-standard fees apply before shipment. Smart Express maintains a client-first policy, keeping these charges fully transparent—while also offering a remarkably generous refund structure.
Animal Travel Insurance (98% Refundable)
All transported animals require travel insurance to protect against emergencies, flight cancellations, or unexpected delays. This coverage guarantees that your pet’s welfare remains our top priority throughout the journey.
Covers health emergencies during transit
Ensures immediate veterinary access if needed
Protects against flight delays and routing issues
Fully refundable up to 98% upon confirmed delivery
We refund the insurance amount immediately once the shipment is successfully delivered and the pet is verified to arrive safely.
USDA-Approved Travel Crate Fee (98% Refundable)
To meet airline and federal transportation standards, all animals must travel in an approved crate or transport kennel. Smart Express supplies a compliant crate sized specifically for your pet’s comfort.
Impact-resistant material
Ventilated and IATA/USDA compliant
Professionally sanitized
Sized according to the pet’s species and weight
98% refunded once the crate is returned or confirmed delivered
This ensures the highest safety without placing long-term cost burdens on our clients.
Why Are These Fees Refundable?
Smart Express maintains a commitment to fair, customer-centric service. Since insurance and crate preparation are preventative safety measures rather than profit items, we refund 98% of these charges once your pet arrives safely.
This refund policy protects customers and shows our confidence in our service reliability.
How We Transport Your Pet Safely
Pre-Travel Assessment
We review your pet’s health documents, travel schedule, and special needs.Crate Preparation & Insurance Setup
Required safety steps are completed and confirmed.Pickup & Airport Delivery
Carried out by certified handlers trained (Pet Nanny) in animal care.Flight Monitoring & Status Updates
We track progress throughout the journey.Safe Delivery & Refund Processing
Once your pet is safely delivered, you receive the 98% refund (insurance & crate fee).
Speak With a Pet Shipping Specialist
Have questions about travel requirements or your pet’s route?
Our Animal Shipping Advisors are available to assist with costs, scheduling, and international requirements.
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